Review guidelines
What to write, what to avoid, and how moderation works. The rules below exist so reviews stay useful, fair, and protected from the legal exposure that surrounds rental reviews.
Useful reviews share
Your own rental experience
What you saw, heard, lived, paid for. First-hand experience is the only thing that belongs in a review. Stories from a friend, a forum post, or another platform are not first-hand and don't belong here.
When and what type of relationship
When did you live there or interact with the agent? What was the relationship — current tenant, former tenant, applicant who saw the inspection, etc. Period and relationship type are core context for future renters.
Specifics, not adjectives
Replace "the agent was awful" with "I asked three times in writing for a repair, and the response time was over four weeks." Specifics are useful and are protected by Australian fair-comment principles. Bare adjectives are neither.
Both sides where you can
A balanced review reads as more credible than a one-sided one. "The unit was cold and the heater was old; the agent fixed it within a week of being told" is more useful than "the unit was cold."
Avoid
Personal information about anyone
Don't include names of staff, neighbours, property managers, or other tenants. Don't include phone numbers, email addresses, exact unit numbers (we provide a way to hide these), photos of identifiable people, or any document text.
Accusations of crime, fraud, or misconduct
Defamation law treats "X is a scammer" or "Y stole my bond" as serious accusations. Even if true, those statements are far more legally risky than describing what actually happened. Stick to "the bond was withheld for 84 days against the RTBA timeline."
Words from the banned list
Avoid "name and shame", "blacklist", "expose", "dodgy landlord", "scam", "revenge", "verified complaint", "approved truth", "guilty", "shamed". These read as platform-as-tribunal language and are out of step with the calm, civic posture this platform commits to.
Things you would not say in writing to a court
If you would not be comfortable repeating the sentence in front of a magistrate, do not put it in a review. We are not a tribunal; we are a useful signal.
How moderation works
Every flagged review is reviewed by a human admin before any action is taken. Flagging puts a review in a queue; it does not remove the review. We dismiss flags that don't meet the guidelines and action the ones that do.
When a review is actioned — temporarily held, hidden, or removed — we record the reason and keep an audit trail. Reviews are never silently deleted. If your review is actioned, you'll be notified and given a path to respond.
We follow a 'policy not truth-arbitration' rule: we don't decide whether your review is true. We decide whether it meets the guidelines. If a claimant disputes a review for being defamatory or misleading, the dispute goes through a structured process that does not let the claimant unilaterally take down genuine criticism.
Ready to write a review?
Find the building, unit, or person you want to review and use the review form. You can be verified or unverified — both kinds of reviews are accepted.
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