How disputes work

Rental Reputation reviews may be reported if they appear to breach our Review Guidelines, are not based on a genuine rental/property experience, contain personal information, are linked to the wrong entity, or create a serious legal or safety risk.

We do not remove reviews simply because a reviewed party disagrees with them or dislikes the rating. Genuine negative reviews are protected by our policies and by ACCC guidance on consumer reviews.

• Not a genuine rental experience — the reviewer did not rent / interact with the property.
• Wrong building / unit / person — the review is attached to the wrong entity.
• Wrong period — the review covers a time before or after the current management.
• Personal information (doxxing) — the review contains private personal details. Critical category — temporarily hidden on submit.
• Threats or harassment — abusive content. Critical category — temporarily hidden on submit.
• Criminal or fraud allegation — serious factual allegations without context.
• Wrong person named — identifies the wrong individual.
• Fake or coordinated — appears manufactured or conflicted.
• Out of scope — outside Rental Reputation's category scope.
• Other legal or safety concern — anything otherwise high-risk.
• Other — for concerns that don't fit above.

• "This review is unfair."
• "This review is negative."
• "We want it removed."
• "We don't like this rating."
• "This is fake / we don't recognise this reviewer" — on its own, this is not a removal reason. We may privately ask the reviewer to verify their relationship; we will not share their identity or evidence with you regardless of the outcome.

When a dispute is filed:

• The reviewer is notified that a concern was raised. The notification carries the dispute category only — no claimant name, contact details, or statement.
• Any evidence the reviewer uploads stays in our private vault. Claimants never see reviewer evidence.
• Any evidence the claimant uploads stays in our private vault. Reviewers never see claimant evidence.

Initial admin response targets:

These targets are published, not sold. No tier purchases faster moderation, removal credits, or priority review.

One appeal per disputed review outcome. Repeated appeals without new evidence may be closed without further review and may restrict your dispute privileges.

You have 14 days from the decision to file an appeal.

Claimants can respond to reviews on their own profiles. Your response will be public. Do not:

• identify the reviewer,
• reveal tenancy details (rent, bond, application info),
• make legal threats,
• offer incentives to change the review, or
• make personal attacks.

Address the issues professionally and explain what you have done or will do.

Rental Reputation does not act as a court or truth tribunal for every factual disagreement. We assess whether a review appears to reflect a genuine rental experience and whether it complies with our policies.