How verification works
Anyone can leave a review on a building or unit. To review a person — landlord, agent, building manager, or owners corporation — you need to prove you were actually connected to one of their properties. This page walks through how that works.
What 'verified' means
When a review carries a 'verified renter' label, it means the reviewer has provided private evidence of their connection to the property — and an admin has reviewed that evidence privately, recorded the verification, and destroyed the underlying document according to our retention policy.
What's public: only the trust label. What's private: every line of evidence — the document type, the dates, your identity, your contact details, and any other personal information in the document.
Claimants cannot see reviewer evidence. Ever. The platform staff who can see evidence work under the Australian Privacy Act and a documented internal access policy.
Types of evidence we accept
A signed lease or rental agreement
The most common form. We need to see your name, the property address, and the lease dates. You can redact rent amount, bond amount, signatures, and any other field that is not relevant to verification.
A move-in confirmation or condition report
From the agent or building manager. Same fields — your name, the property, the dates.
A utility bill or bond receipt
If a lease isn't available — for example, you sub-let or rented informally — a utility account or RTBA bond receipt with your name and the property address works.
Privacy and retention
- Evidence is uploaded into a private vault, separate from any public surface. The R2 bucket is private; presigned URLs expire in minutes; access is reason-prompted and audit-logged.
- Once a verification is approved, we hold the evidence only for as long as we need it to be auditable. After that we move it to a destroyed state — the file is removed, but the audit trail of the verification stays.
- Legal holds (subpoena, court order) preserve specific items beyond the normal retention window. We will tell you if your evidence is on legal hold and why.
- You can withdraw your verification at any time. The verified label disappears from your reviews; the evidence is moved to a destroyed state at the next retention pass.
What verification does and doesn't do
Does
Adds a 'verified renter' trust label to your reviews. Lets you review people — landlords, agents, building managers, owners corporations. Increases the weight of your reviews in the score.
Doesn't
Reveal your identity to claimants. Reveal your evidence to claimants. Affect what you write or how the platform moderates it. Bind you to a property forever — verifications expire when the lease period closes.
Ready to get verified?
Verification is free. Claimants never see your evidence. You can do it before, during, or after writing a review.
Start verification